So, I received my battery. The one I had originally ordered, which VZW later said had never happened. After reconfiguring everything with a very competent Martin in tech support, I thought I was back to work.
NOT SO FAST.
The wireless sync for email was not working. This time, my call to tech support landed me with a blithering idiot who I think did more damage than anything. I hung up and called in again, hoping to find Martin.
Meanwhile, my earnest sounding tech support person who said she’d be there to handle my issue personally is AWOL today.